Free Ground Shipping  on Orders Over $49.

NEW CUSTOMERS SAVE 10% ON FIRST PURCHASE. USE SOUPS18 AT CHECKOUT. Free Ground Shipping  on Orders Over $49. DETAILS

Shipping & Returns

New Customers - 10% Discount Sitewide on first purchase

Save 10% on all Provisions orders with Discount Code SOUPS18, valid through 10/12/18.

Offer excludes Gift Cards. Offer good online only at patagoniaprovisions.com and not in retail locations. Not valid with any other offer or discount code. Valid for first time Patagonia Provisions customers only.

 

Patagonia Provisions Shipping Policy

 We are currently shipping to the Continental United States, Alaska and Hawaii.

Continental United States

Orders over $49 (before tax and shipping, and excluding gift cards) qualify for free ground shipping.

UPS 2-day Air Service - $10 for orders over $75 and $20 for orders under $75.

For Alaska & Hawaii

Orders over $75 - ground shipping is $10, and UPS 2-day Air Service is $20.

Orders under $75 - ground shipping is $20, and UPS 2-day Air Service is $30.

Shipping Schedule

We do our best to process and ship orders within 1-2 business days (Monday-Friday except on holidays).

If you have any questions about your order, please contact our friendly Customer Service team and we'll be glad to help.

Please choose Free shipping (if applicable) or Standard shipping whenever possible for the least environmental impact.

 

Patagonia Provisions Return Policy

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund.  Returns are accepted within 30 days of purchase.

Food Products

  • If you are not satisfied with one of our Food Products at the time you receive it, or if one of our products does not meet your expectations, you may contact Customer Service within 30 days of the purchase date for a refund.

    support@patagoniaprovisions.com  or (888) 221-8208
  • Refunds will be provided in the form of payment.
  • Unopened Food Products may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.

Dry Goods (non-food items)

  • If you are not satisfied with one of our Dry Goods (non-food) products, then you may return it to us for a refund.

Step One - Prepare Your Return

    • If you have the invoice or packing slip, include a copy with your returned item.
    • If you do not have the invoice or packing slip that came with your item, complete our printable Return Form.

Step Two - Mail Your Return

    • Send your paperwork and your items to:
Patagonia Provisions Returns
2460 Salashan Loop
Ferndale, WA 98248

 

  • Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
  • Refunds will be provided in the form of payment.
  • Dry Goods may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.  Shipping charges will be refunded in the form of original payment.

 

How long does the process take?

  • We will do our best to process your return within 5 business days from our receipt of your returned goods.  Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
  • If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
  • For returns that do not have the original invoice, we will use the last known sale price for its value.