Yes, Here is our customer service hours and you can expect some delays during this period:

November Closures:

• 11/26: 4:00 PM – 6:00 PM PT
• 11/27: Closed all day

December Holiday Hours (12/24 – 1/2):

Wed 12/24 - 6:00 AM – 2:30 PM PT

Thurs 12/25 - Closed

Fri 12/26 - 6:00 AM – 2:30 PM PT

Sat 12/27 - 7:00 AM – 3:00 PM PT

Sun 12/28- 7:00 AM – 3:00 PM PT

Mon 12/29 - 6:00 AM – 2:30 PM PT

Tues 12/30 - 6:00 AM – 2:30 PM PT

Wed 12/31 - 6:00 AM – 2:30 PM PT

Thurs 1/1 - Closed

Fri 1/2 - Normal Hours

We are currently only shipping to the United States and US territories. All orders shipping to Hawaii & Alaska will ship with USPS, please allow for additional time in transit.

We do our best to process and ship orders within 3 business days. Please keep in mind that we get backlogged during the holiday season and it could take longer. If you have any questions about your order, please contact our friendly Customer Service (888-221-8208) and we'll be glad to help.

No. We do not offer international shipping at this time.

The shelf life of our products varies greatly depending on the type of product, and type of packaging it comes in. We also do not put chemical preservatives on any of our products, which can result in a shorter shelf life than similar products on the market. 
The following are rough windows of time you can expect with our products.

• 2 - 4 years: Salmon, Mackerel, Mussels

• 3 - 12 months : All other products

Occasionally we will send our soups and grains with shorter shelf lives, but never less than 3 months. If you ever receive soups or grains with too little time to enjoy before their Best By Date, please feel free to reach out to us and we will replace the product with fresher product, or refund you.

ROC is an agricultural certification for food, fiber and botanicals. Based on three pillars, it requires farmers to use practices that ensure healthy soil, the ethical and humane treatment of animals, and fairness for farmers and workers. It was created to address the climate crisis, soil degradation, biodiversity loss, factory farming and fractured rural economies globally.

ROC™ has three levels: ROC Bronze, ROC Silver and ROC Gold. Each requires a different number and scope of regenerative and organic practices used. Farms are required to improve through the different levels over the years in order to maintain certification. (Learn more.)