Free Ground Shipping on all orders. See shipping & timing details.

Shipping & Returns

Patagonia Provisions Shipping Policy

 

HOLIDAY SHIPPING UPDATE

Due to heavy shipping volumes, order early for Christmas delivery. Please use our shipping map (below) as a guide. You can also refer to the holiday shipping guides at UPS and USPS. We also offer UPS 2-Day Air Shipping if you are in need of rush delivery.

We will not be shipping on the following dates, but will ship the following business day:

  • November 27th - 28th
  • December 24th - 25th
  • December 31th - January 1st  

 

Holiday Shipping Special  

For a limited time we are offering Free Ground Shipping for all orders in the continental US, Alaska & Hawaii.
Add $10.00 to upgrade to UPS 2-day Air service.

 

Shipping Schedule

Orders received by 10:00 am PST, Monday through Friday, will generally ship the same day.

Orders received after 10:00 am PST Mondays through Friday will generally ship the following business day.

All orders are shipped UPS.  You will receive an email notifying you of your shipment date with tracking information.

 

Patagonia Provisions Return Policy

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund.  Returns are accepted within 30 days of purchase.

Food Products

  • If you are not satisfied with one of our Food Products at the time you receive it, or if one of our products does not meet your expectations, you may contact Customer Service within 30 days of the purchase date for a refund.

    support@patagoniaprovisions.com  or (888) 221-8208
  • Refunds will be provided in the form of payment.
  • Unopened Food Products may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.

Dry Goods (non-food items)

  • If you are not satisfied with one of our Dry Goods (non-food) products, then you may return it to us for a refund.

Step One - Prepare Your Return

    • If you have the invoice or packing slip, include a copy with your returned item.
    • If you do not have the invoice or packing slip that came with your item, complete our printable Return Form.

Step Two - Mail Your Return

    • Send your paperwork and your items to:
Patagonia Provisions Returns
2460 Salashan Loop
Ferndale, WA 98248

 

  • Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
  • Refunds will be provided in the form of payment.
  • Dry Goods may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.  Shipping charges will be refunded in the form of original payment.

 

How long does the process take?

  • We will do our best to process your return within 5 business days from our receipt of your returned goods.  Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
  • If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
  • For returns that do not have the original invoice, we will use the last known sale price for its value.