Free Ground Shipping through July 2

Subscriptions FAQ

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General Subscription FAQs

How do I set up a Subscription?

There are 4 simple steps to set up your Subscription:
  • Step 1: Select a Gift Box or individual item and click “Add to Subscription”
  • Step 2: Choose the frequency of delivery
  • Step 3: Create a new account or sign in
  • Step 4: Checkout and confirm your order
  • Our experts are available to help you set up a new Provisions Subscription by calling 1.XXX.XXX-XXXX M – F, X a.m. to X p.m. PT.

    How will I know when my next shipment is coming?

    We will send you an email X days before your next shipment is scheduled to go out. You will then have 72 hours to make any changes to that shipment.

    How do I make changes to my Subscription?

    To make changes to your Subscription, access your account through the “Sign In". In the “My Account” page, click on your Subscription.

    I have a Subscription but I am having trouble accessing “My Account.”

    Please call us at 1.XXX.XXX-XXXX and we can help you access your account.

    What changes can I make to my Subscription?

    You can make the following changes to your Subscription:
  • Billing information
  • Payment type (credit card)
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Items to ship
  • Quantity of items
  • Date of next shipment
  • Delivery frequency
  • Put shipments on hold
  • Cancel a Subscription
  • Please note that any changes you make to your Subscription will affect all future shipments.

    How do I make changes to only one upcoming shipment?

    If you want to make changes that will affect only your next shipment, go to “My Account” and click on your Subscription. Scroll to the bottom of your Subscription and click “Manage This Shipment”. You can make the following changes to your next shipment:
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Add or delete items (See adding to an individual shipment)
  • Quantity of items
  • Shipment date
  • Cancel this shipment
  • Remember that changes made in “Manage This Shipment” will affect only this shipment. Future shipments will not be affected by any change you make to your next shipment.

    How do I adjust the frequency of my coffee deliveries?

    It is easy to increase the time between shipments by changing your shipping frequency.
  • Step 1: Sign in to your account and click on your Subscription in “My Account”
  • Step 2: Choose the option, “Update Shipping Date and Frequency”
  • When you are out of town, we suggest that you change the shipping date of your Subscription so that your order doesn’t arrive while you are away.

    How do I add a new item to my Subscription?

    To add an item directly from the product page:
  • Step 1: Sign in to your account
  • Step 2: From Provisions product page, click “Add to Subscription”
  • Step 3: Choose the option, “Update an Existing Subscription”
  • How do I add a new item to one shipment only?

    To add an item to your next shipment:
  • Step 1: Sign in to your account
  • Step 2: From Provisions product page, click “Add to Subscription”
  • Step 3: Choose the option, “Add to My Next Subscription Shipment”
  • How do I put my Subscription on hold?

    To put your Subscription on hold:
  • Step 1: Sign in to your Account and click on your Subscription
  • Step 2: Select “Manage Subscription” (to the right of your Subscription number)
  • Step 3: Select “Pause This Subscription”
  • How do I permanently cancel my Subscription?

    If you would like to cancel your subscription and not receive any future shipments, please call or email our Customer Service team. If you just want to suspend shipments for a period of time, click on “Pause this Subscription.” Your shipments will then be suspended until you click on “Resume Subscription.”

    What do the different “status” terms mean?

    The different “status” terms are:
  • Active: An open Subscription order.
  • In Fulfillment: This order is in the process of being packed and shipped, and therefore cannot be changed.
  • Exception: We have encountered some difficulty fulfilling this order. Most often, the credit card you have on file has expired. Please call us at XXX-XXX-XXXX to resolve the problem.
  • Cancelled: This order has been cancelled, either by you or a customer service representative.
  • Shipped: This order has been shipped.
  • BILLING AND PAYMENTS

    How do I update my credit card expiration date?

    To update your credit card expiration date:
  • Step 1: Sign in to your account
  • Step 2: Select Payment Method in the left navigation under “My Account”
  • Step 3: Click “Edit” next to the card you wish to update
  • How do I change the credit card associated with my Subscription?

    To change the credit card associated with your Subscription:
  • Step 1: Sign in to your account and click on your Subscription
  • Step 2: Select “Manage Subscription” (to the right of your Subscription number)
  • Step 3: Select “Update Payment” next to the card you wish to change
  • Step 4: Choose a different credit card from those in your account OR click “Add a New Card”
  • 10% DISCOUNT ON ALL SUBSCRIPTION ORDERS

    How will I receive my 10% discount?

    The 10% discount will automatically applied to the subtotal amount for your subscription order.

    Will my existing subscription order receive the 10% discount?

    Yes, any existing and new subscription orders will automatically receive the 10% off discount.

    Will the 10% discount apply to my shipping cost?

    No, the 10% subscription discount will only apply to the subtotal amount for youR subscription. Free Continental US ground shipping on subscription orders $75 or more.